Privacy Policy — VMM Business AI

VMM Business AI is operated by Multiservices by Veronica Moreno. This Privacy Policy explains how we handle personal information when customers communicate with us through WhatsApp and VMM Business AI.

We may process information you provide when contacting us, including:

• Name and contact information
• Messages and service requests
• Documents, images, or other information you choose to send

We may also receive limited technical information from Meta and WhatsApp that is necessary to send, receive, and manage communications.

We use information to:

• Respond to questions and service requests
• Manage customer communications and appointments
• Provide requested services and related information
• Operate and secure VMM Business AI

Some communications may be processed by automated systems or artificial intelligence to understand requests, assist with responses, or direct conversations appropriately. Human staff may review or take over conversations when needed.

We use service providers including Meta/WhatsApp, Supabase, and OpenAI to support messaging, data processing, storage, security, and AI-assisted functionality.

These providers may process information as necessary to provide their services.

We do not sell personal information or share it with third parties for their independent marketing purposes.

Information may be shared with service providers that support our operations or when required by law, legal process, or necessary to protect our systems and users.

Please do not send passwords, full payment card information, or banking credentials through VMM Business AI.

When a service requires sensitive information, we may provide an appropriate method for submitting it.

We retain information only as long as reasonably necessary to provide services, maintain required business records, comply with legal obligations, and protect our systems.

We use reasonable administrative and technical safeguards to protect personal information.

You may request access to, correction of, or deletion of personal information maintained through VMM Business AI. You may also ask us to stop sending WhatsApp communications.

Requests may be sent to:

veronicamoreno.tax@gmail.com

Use “Privacy Request” or “Data Deletion Request” as the subject and include the phone number or email address associated with your communication.

We may verify your identity before completing a request. Certain information may be retained when required by law or for legitimate business recordkeeping purposes.

We may update this Privacy Policy as our services, technology, or legal requirements change. The effective date above identifies the current version.

Multiservices by Veronica Moreno
Houston, Texas
713-816-1809
veronicamoreno.tax@gmail.com
multiservicesbyveronica.com